Who we are

This Privacy Policy explains how Saol Nua Clinic (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit our website, contact us, or receive care from us. Saol Nua Clinic is the data controller for the information described in this policy.

Registered clinic/company name: [PLACEHOLDER: confirm registered legal/company name]. Registered address: Unit 8, J6 Innovation Park, Junction 6, River Road, Castleknock, Dublin, D15 EA43. [PLACEHOLDER: confirm this is also the registered company address]

Information we collect

• Contact details you give us, such as your name, email address and phone number
• Health and medical information you share with us before or during a consultation, including symptoms, medical history, test results, medications and supplements
• Booking information collected through our booking platform, Practice Better, including appointment history
• Website usage information, such as pages visited and general location, collected through cookies (see our Cookie Policy)

How we use your information

We use your information to provide clinical care, manage appointments, communicate with you about your treatment, and meet our legal and professional obligations as a healthcare provider. We do not use your health information for marketing.

Our legal basis for processing

We process your general contact information on the basis of your consent and to fulfil our contract with you (booking and delivering appointments). Health information is “special category data” under GDPR, we process this with your explicit consent, and where necessary for the provision of healthcare, under professional confidentiality obligations.

Who we share your information with

We do not sell your information. We may share relevant information with laboratories for blood testing, and with trusted partner clinics such as Tambre Clinic (Madrid) where you have been referred for further treatment and have given your consent. [PLACEHOLDER: confirm any other third parties, e.g. accounting software, email provider]

How long we keep your information

[PLACEHOLDER: confirm retention period with a solicitor. Medical records in Ireland are typically retained for a minimum number of years set by professional guidelines.]

Your rights

Under GDPR, you have the right to access, correct, or request deletion of your personal information, and to withdraw consent at any time. You also have the right to complain to the Data Protection Commission (dataprotection.ie) if you believe your information has been mishandled.

Contact us

If you have any questions about this policy or how your information is handled, please contact us at [email protected] or 085 818 6480.